Privacy Policy

Last updated: September 2026

WHO WE ARE

Kasara is operated jointly by Sarah and Katrina, who are responsible for the personal information collected through this website, our booking system and our enrolment form.

If you have any questions about your information, contact:

kasararetreats@gmail.com
07490 238165

INFORMATION WE COLLECT

We may collect:

• Your name, date of birth, address, email address and telephone number.
• Emergency contact details. Please ensure that your emergency contact knows their details have been provided to us.
• Booking information, payment status, the events you attend and any messages you send us.
• Health and safety information provided through our enrolment form, including information about injuries, medical conditions, medication, pregnancy, blood pressure, pain, mobility and previous movement experience.
• Your marketing preferences.
• Basic information about how you use our website, collected through cookies and analytics.

Payment information is processed securely by Wix and its payment providers. Kasara does not receive or retain your full card details.

WHY WE USE YOUR INFORMATION

We use your information to:

• Process and administer bookings.
• Communicate with you about the event you have booked.
• Assess your suitability to participate and make appropriate teaching decisions.
• Support your safety during Kasara sessions.
• Maintain appropriate business, insurance and financial records.
• Respond to enquiries.
• Send marketing communications where you have chosen to receive them.
• Maintain and improve our website and services.

OUR LAWFUL BASIS

We process booking and contact information because it is necessary to provide the service you have booked.

We may process information where necessary to meet legal, accounting or insurance requirements, or for our legitimate interests in operating and protecting Kasara.

Health information is classed as special-category personal data. We process this information with your explicit consent so that we can assess your suitability and support your safe participation.

You may withdraw your consent at any time by contacting us. However, if we cannot use relevant health information, we may be unable to offer you a place in a Kasara session safely.

Where necessary, relevant information may also be retained for the establishment, exercise or defence of legal claims.

WHO CAN ACCESS YOUR INFORMATION

Health and enrolment information is accessible only to Sarah and Katrina, unless it is necessary to share information in an emergency or we are legally required to do so.

We may also use trusted service providers to operate our website, bookings and payments, including Wix and its payment providers. These providers may process limited personal information on our behalf and are required to protect it.

Information may be shared with our insurers, professional advisers or legal authorities where this is reasonably necessary or required by law.

We do not sell your personal information.

HOW LONG WE KEEP YOUR INFORMATION

We normally retain:

• Enrolment and health information for up to seven years after your last Kasara event.
• Booking, payment and financial records for up to seven years.
• Enquiries that do not result in a booking for up to 12 months.
• Marketing information until you unsubscribe or withdraw your consent.

Information may be kept for longer where required by law, our insurer or in connection with a legal claim. When information is no longer required, it will be securely deleted.

HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to keep personal information secure. Access is restricted to those who need it, and our website and booking information are held through password-protected systems.

MARKETING

We will only send marketing emails where you have actively chosen to receive them. You can unsubscribe at any time by using the link in an email or contacting us directly.

YOUR RIGHTS

You may have the right to:

• Request a copy of the information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete or restrict the use of your information.
• Object to certain uses of your information.
• Withdraw your consent.
• Request the transfer of information you have provided to us.

To exercise any of these rights, email kasararetreats@gmail.com.

You may also raise a concern with the Information Commissioner’s Office at www.ico.org.uk.

Our website uses cookies and similar technology to operate correctly and understand how visitors use it. You can manage non-essential cookies through the cookie settings shown on the website.

CHANGES TO THIS POLICY

We may update this policy when our services or legal responsibilities change. The latest version will always be published on this website.